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Berjaya recruitment network support excutive supervisor

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  • Berjaya recruitment network support excutive supervisor



    PURPOSE OF THE POSITION
    • Monitor, health check network service for all POSes, partners and core networks in PDC and DRC
    • Manage and supervisor the Network Support Team

    SCOPE(the way that the position contributes to and impacts on the organization)

    All POSes, partners and core network in PDC an DRC

    ROLES & RESPONSIBILITIES:

    Main roles:
    • To monitor performance on Wide Area Network (WAN) and Core Network
    • To perform health checks on Wide Area Network (WAN) and Core Network
    • Carry out system backups, recovery plans & disaster recovery
    • Vendor-liaison on hardware/services according to SLA
    • Vendor coordination for replacement of faulty hardware
    • Provide coordination and escalation on service outages with service provider/network vendors
    • Raising, Handling and Resolving Incidents and support sales Outlets (POS)
    • Perform and monitor computer operations at the data centre and to maintain, install and serve data network communication equipment.

    Main responsibility:
    • Ensure WAN Availability of POSes, Partners uptime at 99%
    • Ensure network uptime 99% at PDC & DRC
    • Coordinate with Call Center, IT vendor and Telco vendor do check, troubleshooting to
    • Ensure company's Logical and physical network diagram, IP Address planning and Document are up-to-date

    Working Relationship:
    • Internal: Call center, CO, FS, IT Dept
    • External: Partners, vendors

    PERSON SPECIFICATION

    Attributes:
    • Must prepare to work on shifts, weekends and public holidays
    • Independent and teamwork
    • Honesty and reliabilit

    Knowledge: IT, must have knowledge in networking fundamentals, monitoring tools & trouble shooting.

    Skills:
    • Must have knowledge in networking fundamentals, monitoring tools & trouble shooting skill
    • Good communication and collaboration skills
    • Good written, verbal, and documentation skills.
    • Management skill

    Experience: 2 to 3 years of experience in the related fields

    Qualification
    • Have CCNA (at least) or equivalent cert.
    • Bachelor’s Degree
    • Prefer Candidates Certified By VnPro

    Languages required

    English is a plus

    CONTACT US
    • Ms TRUONG THI TUYET NGA
    • Phone: 0984 288 364
    • Email: ngatruong@bgt.com.vn
    • Data Center (PDC) , FPT Building,Tan Thuan Str, Tan Thuan EPZ, District 7, HCMC
    Phan Trung Tín
    Email: phantrungtin@vnpro.org
    .
    Trung Tâm Tin Học VnPro
    149/1D Ung Văn Khiêm, P.25, Q.Bình Thạnh, Tp.HCM
    Tel: (028) 35124257 (028) 36222234
    Fax: (028) 35124314

    Home Page: http://www.vnpro.vn
    Forum: http://www.vnpro.org
    Twitter: https://twitter.com/VnVnpro
    LinkedIn: https://www.linkedin.com/in/VnPro
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